Customer Care & Operations Representative

Proulx Oil & Propane is a family-owned company proudly serving New Hampshire, Southern Maine and No. Shore Massachusetts since 1944. We are currently seeking a dependable, professional Customer Service & Operations Coordinator to join our team in Newmarket, NH. This is not a traditional "call center" or basic customer service position. Our customer service team plays an important role in supporting customers, delivery drivers, and service technicians throughout the heating season. The position requires strong communication skills, attention to detail, multitasking, and the ability to learn industry-specific procedures related to fuel deliveries, service scheduling, weather events, and customer support. There is a learning curve to this role, and we are looking for someone who is willing to learn, grow, and become part of a long-term team environment. We can train industry knowledge and procedures. What we cannot train is reliability, professionalism, communication skills, and a strong work ethic. Responsibilities Answer incoming customer calls professionally and efficiently Assist customers with deliveries, service scheduling, billing questions, and account support Coordinate with service department customer service team Enter and update customer information accurately Help manage customer issues calmly and professionally during busy periods Learn fuel-industry procedures, scheduling systems, and internal processes Support daily office operations as part of a team-oriented environment What We're Looking For Previous customer service, administrative, scheduling, dispatching, or office experience preferred Strong communication and organizational skills Ability to multitask and stay accurate in a fast-paced environment Comfortable learning new systems, procedures, and industry terminology Dependable attendance and professional attitude Someone seeking long-term stability and growth — not a temporary position This Role May Be a

Good Fit If You:

Enjoy working as part of a close-knit team Take pride in helping customers Stay calm under pressure Like learning new things Prefer a stable local company over a corporate environment Want an opportunity to build long-term knowledge in a specialized industry Compensation & Benefits $18-$20/hour depending on experience Health insurance Dental insurance Paid time off Paid holidays 401(k) Employee fuel discounts Stable year-round employment Supportive family-owned company culture Proulx Oil & Propane is proud to be a long-standing local company with a reputation for reliability, customer service, and teamwork. We are looking for someone who wants to contribute to that culture and grow with us long-term.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): This role requires learning industry-specific procedures and multitasking during busy heating seasons. What interests you about this type of position? What software systems, scheduling programs, or office tools have you used in previous roles?

Work Location:

In person