Customer Experience Advocate I 1

Customer Experience Advocate

I 1 - 29448

Frazer, PA 5 DAYS AGO 22553619 Summary Frazer, PA In-Person Competitive Salary 1 Years Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day Shift / Full-Time Description AmeriGas AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Location:

Frazer, PA, US, 19355

Workplace Environment:

Hybrid Company:

AmeriGas Propane, Inc.

Requisition Number:

29448 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting Job Summary:

The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner. Start Date - June 29, 2026.

Key Characteristics:

Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience. Must have strong and clear communication skills with an ability to use positive language and listen attentively. Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer's needs. Works with high accuracy and manages time efficiently.

Duties and Responsibilities:

Respond to and process all customer calls in a prompt and professional manner. Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification. Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding. Acknowledge and resolve customer concerns; promptly escalate complaints when needed. Process orders, forms, applications, requests, and payments accurately. Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation View the full job description https://www.click2apply.net/PjyDqMTAopV82CWwGCPRnx. Equal employment opportunity, including veterans and individuals with disabilities.

PI284425860 43-4051.00

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