Customer Experience Specialist

Jobs › Wilmington, MA › Customer Experience Specialist Insight Global Customer Experience Specialist Wilmington, MA Apply Job Description Insight Global is looking for a highly motivated and detail-oriented individual to join our client's team as a Customer Experience Specialist. In this role, you will manage a range of customers, building and maintaining strong relationships to grow and strengthen our business. With a customer-obsessed mindset, you will oversee the end-to-end order process, ensuring exceptional service at every stage of the transaction— from initial quotation through order entry and resolution of any issues post-delivery. You will be the key liaison between customers and internal teams, ensuring customer needs are met efficiently and accurately while following standard operating procedures. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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REQUIRED SKILLS AND EXPERIENCE

• 2+ years in customer service, inside sales, or a related field
• End to end order processing and management experience (20-30 orders a day)
• Experienced in CRM/ERP systems, preferably Microsoft AX/Dynamics
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Upbeat personality and eagerness to learn and grow Active Filters Customer Experience Specialist Wilmington, MA Clear All Apply