Customer-Focused Barista

Job Title:

Barista

JOB PURPOSE SUMMARY

To serve customers at the café with excellence, demonstrating a profound passion for coffee and a steadfast dedication to exceeding customer expectations, thereby upholding the distinguishing quality standards of Leopard Forest Coffee.

DIMENSIONS

This role encompasses daily café operations, direct customer service, maintaining drink and food quality and quantities, inventory communication, and comprehensive side work and cleaning responsibilities.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1.

Customer Service & Sales Excellence:

Warmly acknowledge, greet, and engage with all customers, ensuring they feel welcomed and appreciated. Proactively seek to understand customer needs, offering tailored suggestions and confidently sharing accurate product knowledge. Prioritize assisting customers before undertaking other tasks. Conduct basic food service and manage cash register operations efficiently and accurately. Perform standard café and retail sales, engaging customers in fluid conversations about coffee, teas, and other products. Inform customers about new products, hours, activities, and sales. Articulate the mission and goals of Leopard Forest Coffee Co. to customers. 2.

Beverage & Food Preparation:

Consistently deliver the highest-quality coffees, teas, coffee drinks, and baked/prepared goods in accordance with Leopard Forest Coffee's distinctive quality standards. Prepare drink and food items to specifications, accurately filling and preparing orders. 3.

Cafe Operations & Maintenance:

Maintain all areas of the store to be clean, well-organized, and reflective of the Leopard Forest Coffee brand's quality. Execute assigned cleaning, stocking, and organizing tasks with pride, including: Cleaning barista station and dining areas. Re-stocking supplies and coffee. Maintaining retail shelves. Cleaning and maintaining bathroom facilities, including paper goods stock. Keeping the outside of the building presentable, specifically the front patio area and parking lot trash-free. Perform opening and/or closing duties thoroughly. Maintain the retail space within the cafe. 4.

Inventory & Quality Control:

Ensure all food is fresh and used before expiration Assist with inventory checks to minimize waste and loss. Create preliminary order lists as needed. Suggest new menu ideas and communicate specials to staff and customers. 5.

Communication & Support:

Answer the phone, take messages accurately, and ensure messages are promptly conveyed to the appropriate personnel. Maintain clear and effective communication with supervisors regarding inventory, supplies, and operational needs. 6.

Physical & Environmental Maintenance:

Undertake tasks requiring physical strength and dexterity (e.g., lifting up to 30 lbs.) Adhere to good hygiene practices. Demonstrate attentiveness and a proactive demeanor in maintaining a clean, pleasant, and well-furnished environment for customers.

KNOWLEDGE, SKILLS, AND ABILITIES

Product Knowledge:

Understanding of coffee and the coffee industry.

Barista Proficiency:

Demonstrated barista training and practical skills.

Food Service Acumen:

Knowledge of food service principles and safety regulations.

Customer Service Excellence:

Proven ability to provide outstanding customer service.

Retail Operations:

Familiarity with retail sales practices.

Technical Skills:

Computer literacy.

Stress Management:

Ability to remain calm and effective in stressful, fast-paced environments.

Multi-tasking:

Proven ability to multitask efficiently.

Teamwork:

Strong orientation towards teamwork and collaborative efforts.

Learning Agility:

Embrace new information and learn quickly.

Physical Stamina:

Ability to lift 30 lbs.

Pay:

$16.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule Paid training Application Question(s): What is your favorite thing about coffee?

Work Location:

In person