CUSTOMER RELATIONS COORDINATOR

ESFM Position Title:

CUSTOMER RELATIONS COORDINATOR

Shift:

7 AM - 4 PM Monday -

Friday Salary:

$45,000

Other Forms of Compensation:

none ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary The Customer Service Relations Coordinator is responsible for managing all lodging coordination, front-line customer service, and guest experience functions at RTC. This role serves as the primary point of contact for employees, trainees, and visitors, ensuring seamless lodging assignments, responsive service delivery, and a high-quality on-site experience. This position plays a critical role in supporting RTC's high-demand, multi-service environment, including residential accommodations, dining coordination, and daily site operations. The Coordinator ensures accurate tracking, communication, and execution of lodging and customer service activities while maintaining alignment with client expectations and service standards. Key Responsibilities Coordinate all lodging assignments for RTC, including room allocations, check-in/check-out processes, and occupancy tracking Maintain accurate lodging records, schedules, and reporting in alignment with site requirements Serve as the primary liaison between RTC operations, guests, and lodging vendors (if applicable) Manage room availability, turnover coordination, and housekeeping alignment Address and resolve lodging-related issues in real time Customer Service & Front-Line Support Act as the primary point of contact for all customer service inquiries on-site Provide timely, professional responses to requests, issues, and service needs Ensure a high level of customer satisfaction through proactive communication and follow-up Support coordination of services across Dining Housekeeping Facilities and maintenance Escalate issues appropriately to site leadership when necessary Operational Coordination Coordinate with site teams to ensure seamless service delivery across all functions Track and communicate daily priorities, occupancy levels, and service needs Support scheduling and coordination tied to POB (population) fluctuations Assist in managing logistics for training groups, events, and site activities

Qualifications Required:

2-5 years of experience in Customer service, Hospitality, lodging, or facilities coordination Strong organizational and communication skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office (Excel, Outlook, Word) Experience working with service coordination or work order systems preferred

Preferred:

Experience in IFM, hospitality, or corporate lodging environments Experience supporting high-volume or multi-service sites Familiarity with CMMS systems (e.g., Planon, ServiceChannel) Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at ESFM are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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//www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening.

Details:

https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace.

Req ID:

1530941 ESFM Brandy Wilson