Customer Service Agent 2026

Arnold Transit Company Arnold Transit Company is looking for energetic and customer-focused team members to help create unforgettable experiences for guests traveling to beautiful Mackinac Island! Join our team as a Customer Service Agent working in our ticket booths and gift stores, where every day brings new people, exciting energy, and stunning waterfront views. In this role, you'll be at the heart of the guest experience. If you enjoy working with people, thrive in a fast-paced environment, and want a job that feels more like an adventure than work, this is the opportunity for you! Why You'll Love Working Here Competitive pay Unlimited free rides to Mackinac Island Free VIP ferry tickets for family and friends Additional discounted tickets for family and friends Free uniform shirts $250 Employee Referral Bonus Program Employee discounts in gift shops Opportunities for advancement and career growth Build lifelong friendships and unforgettable memories What You'll Do Welcome and assist guests in a friendly, professional manner Help guests with questions, schedules, pricing, promotions, and travel information Sell ferry tickets and gift shop merchandise Provide exceptional customer service to create a memorable guest experience Operate a Point of Sale (POS) system accurately and efficiently Handle cash and balance drawers Answer phones and respond to guest inquiries Restock and organize merchandise display What We're Looking For Organized and dependable individuals who can thrive in a fast-paced environment Strong communication and customer service skills Positive attitude and team-oriented mindset Willingness to work afternoons, evenings, weekends, and holidays during peak seasons Someone who enjoys helping people and creating great experiences Come spend your season working somewhere truly special — where every day feels like summer, every shift comes with a view, and every guest interaction helps create memories that last a lifetime.