Customer Service Agent | Legal Services

Customer Support Agent -

Legal Services Pay:

$12/hour

Schedule:

Monday-Friday, 8:00 AM - 5:00 PM We are seeking dependable and emotionally intelligent Customer Support Agents to join our growing team supporting a law firm that represents injury claimants. This role requires individuals who are compassionate, patient, and capable of handling sensitive conversations professionally while working in a fast-paced environment. Agents will collaborate closely with teammates, client-side representatives, and attorneys to ensure claimants receive timely, supportive, and accurate communication throughout their case experience. Responsibilities Communicate with claimants through phone calls, text messages, and email Provide empathetic and professional support to individuals with injury-related claims Handle both scripted and unscripted conversations with confidence and professionalism Work collaboratively with internal team members, attorneys, and client-side agents Maintain accurate records and documentation of communications Problem-solve independently while also contributing positively to team efforts Manage difficult or emotionally charged interactions with patience and professionalism Qualifications Strong emotional and cognitive intelligence Excellent verbal and written communication skills Ability to work independently and as part of a collaborative team Strong problem-solving and critical-thinking abilities Patience, empathy, and professionalism when dealing with a wide variety of personalities Dependable attendance and strong work ethic Comfortable handling high volumes of communication across multiple channels Preferred Skills Customer service or call center experience Experience in legal, medical, or claims-related environments is a plus Ability to multitask and stay organized in a fast-paced setting What We're Looking For The individuals who succeed in this role are compassionate, resilient, dependable, and able to remain calm under pressure. While some claimants are pleasant and appreciative, others may be frustrated or abrasive due to their circumstances. Every claimant must receive a welcoming, supportive, and professional experience.

Pay:

$12.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Wellness program Application Question(s): Have you ever worked with Etech, any of its affiliates, or outsourced agencies in a full-time, part-time, seasonal or temporary role assigned to Etech? Have you ever been on probation or received deferred adjudication for any misdemeanor or felony within the last 5 years? Have you ever been convicted of misdemeanor or felony within the last 5 years?

Education:

High school or equivalent (Required) Ability to

Commute:

Lufkin, TX 75904 (Required)

Work Location:

In person