Customer Service Associate

Job Overview Established Company in Food Distribution is looking for a qualified Office-Administrative Assistant for our Corp Office. We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this vital role, you will be the first point of contact for our valued clients, delivering exceptional support and ensuring their needs are met with professionalism and care. Responsibilities

• Answers and routes incoming calls and provides exceptional Customer Service to customers and employees. Greets visitors.
• Ensures all visitors sign in and out of Visitor's Log.
• Maintains an exceptional customer service to all customers and potential customers.
• Receive orders in person, via email and phone.
• Daily Invoicing process
• Process returns, orders in a timely fashion.
• Coordinate all UPS and Fed Ex inbound and outbound deliveries.
• Prioritize and perform daily workload assigned by Supervisor. Various Administrative tasks as assigned.
• Perform clerical tasks including answering calls, scanning, and making copies.
• Assist with project work as directed by Department Manager.

Requirements Proven experience in customer support. Strong communication skills with the ability to listen actively and respond clearly in English. Proficiency in Microsoft Office applications (excel, word), QB Desktop+ and general computer skills for data entry and documentation. Demonstrated ability to handle daily data entry transactions accurately and maintain confidentiality. Excellent phone etiquette, analysis skills, and attention to detail. Prior experience in Office or customer service roles will be beneficial. High school or equivalent 2+ years related experience.

Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Flexible schedule

Work Location:

In person