Customer Service Associate

Jump to main content Attention Safari users: This site requires cookies to function. Please click here to accept the cookie. Cookies will be used strictly for the functioning of the site. Toggle navigation Job Search View All Jobs Create Account Log in Help Help on this Page Job Details This site attempts to protect users against Cross-Site Request Forgeries attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you. See details of your web browser for how to enable JavaScript. Customer Service Associate - (RDU.23) Share this job as a link in your status update to LinkedIn. Job Title Customer Service Associate Location Raleigh Durham Intl Airport (RDU) - Morrisville, NC 27560 US (Primary) Job Type Full Time/Part Time Category Customer Service Education Job Description Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.

Location:

Raleigh Durham International Airport Schedule:

Weekend availability required

Pay:

$17.00 Benefits Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Disability Insurance Paid Time Off Paid Parental Leave 401(k) with company match Employee Discount Job Responsibilities Handles each customer in a courteous and gracious manner Maximize sales by achieving add-on sales and recommendations Knowledge of the store's stock; stock varies by store location Assists in the upkeep of the store by maintaining store displays and merchandising. Assists with inventory and receiving of merchandise Replenish backstock to maintain appropriate levels of merchandise on the floor Markdown merchandise as needed. CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store Other duties may be assigned Job Requirements 1 year + retail sales and/or cash handling experience Excellent communication and people skills Ability to multitask and problem solve TAM Card may be required depending upon location Additional Security clearance may be required depending upon location Satisfactory Criminal Background Check and Drug Testing May be required depending upon location Additional Requirements Limited sitting Frequent standing, walking, climbing, crouching, bending, pushing, or pulling Normal or corrected vision and hearing Can distinguish varying or specific colors, patterns, or materials to assist customers Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures Typically, indoors Typically, in a consistent temperature Use of fine motor hand functions Lift 0-60 lbs with or without reasonable accommodation About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities. Apply To This Job v18.5.0 Last sync: 2026-05-06 05:35:11