Customer Service Associate

Customer Service Associate - 9691 Cranberry Township, PA 1 DAYS AGO 22545439 Summary Cranberry Township, PA In-Person Competitive Salary 1 Years Experience Post-secondary academic degree, Associate degree No Commission 40.00 hours per week / Day Shift / Full-Time Description

MSA, The Safety Company Customer Service Associate US-PA-Cranberry Township Requisition ID:

2026-9691

Type:

Full-Time # of

Openings:

1

Category:

Customer Service Overview Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At

MSA, SAFETY

is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role. Responsibilities 1st Shift - Monday through Friday Hybrid Opportunity - This role would require you to be on-site and able to work hybrid after a period of training time. $22.50 per hour. MSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you.

Duties and Responsibilities:

Fulfill order entry transactions following departmental processes. Answer inbound and initiate outbound customer calls. Build knowledge of all major product groups to properly support customer contacts. Resolve customer issues and inquiries efficiently and effectively. Process credit requests, resolve mis-shipments and provide proof of deliveries. Provide customer support while expertly navigating between multiple computer sessions. Resolve or investigate adequately before appropriately escalating calls to the next level. Qualifications Special knowledge, skills and abilities required: Strong verbal and written communication skills. Proficient in active listening to fully understand our customers' needs. Excellent computer skills, including Microsoft Office. Expertise in handling multiple tasks in high-volume, fast-paced work environment. Proven ability to approach any change or new situation with a positive attitude. Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

Experience with Office 365, Salesforce, SAP, Esker. Experience in order management systems. Education and experience View the full job description https://www.click2apply.net/L1EEGdS21dJmGIm18FZabY. Equal employment opportunity, including veterans and individuals with disabilities.

PI284325707

Additional Details How To Identify Potential Job Scams

APPLY ON EMPLOYER'S WEBSITE

Save Job Print Share This Job Copyright©2026Commonwealth of Pennsylvania Governor Josh Shapiro SSR 849: JobPostingDetails |

Build:

19.3.5.65 (4/23/2026 12:14:05 PM) |

Server:

LIEDCPRWBCWD002

|

Database:

Database Instance