Customer Service Associate

Customer Service Associate:

Job Description SureHands is dedicated to maintaining the dignity and freedom of mobility challenged individuals (spinal cord injuries, cerebral palsy, MS, ALS, etc) through our individually tailored lift and transfer solutions. Rapidly growing, we are seeking a goal-oriented Customer Service to join our team. In return we offer an employee driven environment, excellent benefits, pay commensurate with experience, opportunities for growth depending on your interests. Our team is searching for a driven individual that wants to be a part of making our client and partner experience great, in a culture that promotes collaboration and care.

Duties and Responsibilities:

Support front office sales, service teams through distributing leads, generating quotes, other sales pipeline activities Interacts with clients and partners via telephone, email, and chat to provide support and information on products and services Field customer questions and complaints Maintain customer account records using Salesforce (will train) Perform other related duties as assigned

Requirements:

Can-do / Solution oriented attitude Service-oriented and able to resolve customer grievances Ownership of our Customer's needs Strong verbal and written communication skills Proficient in MS Office with ability to learn (Salesforce experience a plus!) Demonstrates aptitude for critical thinking in solving problems large and small

Education and Experience:

High school diploma or equivalent Previous Customer Service experience required Experience with detail oriented work High volume helpful but not required

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Pine Island, NY 10969 (Required)

Work Location:

In person