Customer Service Call Center

POSITION SUMMARY

Call Center I is responsible for obtaining necessary information to verify and update all shipping information. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor.

POSITION RESPONSIBILITIES & EXPECTATION

• Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information
• Release orders for shipment once all prerequisites are met.
• Perform duties that retrieve company equipment
• Generate and send recovery letters
• Proficient in the use and mechanics of all Company Cardiac Event Monitors
• Clearly communicate information to patients and internal customers
• Provide prompt and friendly customer service
• Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Perform special projects and other duties as assigned

PREFERRED POSITION QUALIFICATIONS

• One to two years of experience in a customer service role
• Must be able to handle a high volume of work
• Experience working with confidential information
• High degree of professionalism and comfortable taking/receiving calls
• Intermediate skills in Microsoft Office
• Ability to work in a fast paced environment
• Capable of operating a digital telephone system
• Ability to type accurately. This position offers a work schedule from 10:00 AM to 7:00 PM. Training will be conducted over a 2-week period, Monday through Friday, from 8:00 AM to 5:00 PM. With rotating weekends (once every 4-6 weeks from 8a-5p.)

• Pay Details:

• $15.

00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

• Massachusetts Candidates Only:

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.