Customer Service

Job Summary:

We are seeking a reliable and customer-focused Customer Service Representative to join a team in Federal Way. This role serves as a key point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience across all interactions.

Key Responsibilities:

Respond to inbound calls, emails, and inquiries in a timely and professional mannerAssist customers with questions related to services, accounts, or requestsResolve issues efficiently while maintaining a high level of customer satisfactionEnter and update customer information accurately in internal systemsCoordinate with internal teams to address and escalate concerns as neededMaintain detailed records of customer interactions and follow-upsSupport additional administrative or clerical tasks as assigned