Customer Service & Inside Sales Representative

About catstudio: catstudio is a wholesale and ecommerce company specializing in unique gift and home decor items. We are looking for a motivated and versatile Customer Service Representative to join our team.

Position Overview:

This role will support various operational tasks essential to our business. It requires a flexible individual who can manage multiple responsibilities such as customer service over phone and email, invoicing, order processing, and ensuring routing guides are followed meticulously. The ideal candidate will be a proactive problem-solver who is comfortable learning new software tools and processes.

Key Responsibilities:

Customer Service:

Respond to customer inquiries via email and phone, providing excellent service and resolving issues promptly.

Order Processing:

Manage and process wholesale and ecommerce orders, ensuring accurate and timely fulfillment.

Inside Sales:

Provide proactive Customer Service by contacting customers before they reach out.

Operational Support:

Collaborate with the warehouse team to ensure smooth shipping and receiving processes. Assist in the coordination of logistics as needed.

Documentation & Reporting:

Maintain accurate records of orders, inventory, and payments. Generate reports to track performance and identify areas for improvement.

Qualifications:

Prior experience in an operations, logistics, or administrative role, preferably in a wholesale or ecommerce environment. Strong organizational skills with the ability to manage multiple tasks and deadlines. Excellent communication skills, both written and verbal. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ERP software.

Benefits:

Competitive pay commensurate with experience Health, dental, and vision insurance Paid time off and holidays Collaborative and supportive work environment Opportunities for professional growth and development

Job Type:

Full-time Pay:

$20.00 - $30.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer Service:

2 years (Preferred) Ability to

Commute:

Petaluma, CA 94952 (Preferred)

Work Location:

In person