Customer Service Rep

Job Description Position Title:

Customer Service Rep Wage:

$19.50/hour

Shift:

1st

Hours:

7:45am-5:30pm Monday-Thursday, 7:45am-6:30pm Friday, 7:45am-12:15pm Saturday (rotating, every other); Employees scheduled for a Saturday shift will receive time off during the week to maintain a 40-hour workweek QPS Employment Group is hiring a Customer Service Rep for a company in Delavan, WI. This is a direct hire opportunity. Customer Service Rep Responsibilities include but are not limited to:

• Deliver exceptional customer service in all interactions
• Follow Customer Identification Program (CIP) procedures to properly verify customer identity
• Maintain compliance with all banking regulations and internal policies
• Open and maintain deposit accounts (DDA, Savings, CDs, IRAs, HSAs) and provide required disclosures
• Update customer account information (name, address, contact details, etc.)
• Accurately process teller transactions and balance cash drawer
• Assist customers with account issues, including unauthorized transactions and fraud concerns
• Conduct customer account research and resolve discrepancies
• Order and manage debit card requests
• Support safe deposit box services (open, close, maintain access)
• Prepare and process wire transfer documentation
• Perform additional duties such as notary services, ATM balancing, and overdraft processing

Customer Service Rep Requirements:

• High school diploma or equivalent
• Previous customer service experience
• Cash handling experience
• Teller or banking experience preferred
• Strong communication and interpersonal skills
• Proficiency in Microsoft Word and Excel
• Excellent organizational and multitasking abilities

• Integrity & Ethics:

  Demonstrate honesty and adherence to ethical standards

• Accountability:

  Take responsibility for actions and results

• Adaptability:

  Thrive in a dynamic, changing environment

• Decision-Making:

  Exercise sound judgment and resource management

• Customer Focus:

  Build strong relationships and prioritize customer needs

• Relationship Building:

  Establish rapport with customers and team members

• Priority Setting:

  Effectively manage tasks and competing priorities
• Attention to

Detail & Accuracy:

Ensure work is precise and error-free

• Consultative Approach:

  Provide knowledgeable guidance and solutions

•

Sales Ability:

Effectively recommend products and services

IND022 QPS

Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS?

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee!

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer.