Customer Service Rep

Customer Service Rep Lincare Inc. - 2.5 West Columbia, SC Job Details 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance Employee discount Opportunities for advancement Referral program Qualifications Employee training Clinical data entry Pharmaceutical calculations Prescription order interpretation Medical terminology Customer data entry Full Job Description This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Requirements:

Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike help with the training of employees calculate figures and amounts in reference to frequency and doses dispensed apply common sense understanding to carry out oral and written instructions

Education & Experience:

High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training Computer entry Required Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds. Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.