Customer Service Rep / Sales Support (Manufacturing exp. req.)

Customer Service Rep / Sales Support (Manufacturing exp. req.) #twiceasnice Recruiting - 4.4 Linden, NJ Job Details Full-time $65,000 - $75,000 a year 13 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Customer communication Sales analysis Account development High school diploma or GED Manufacturing facility B2B business model CRM system proficiency SaaS Account management Manufacturing company experience Full Job Description Job Overview We are seeking a dedicated Customer Service Representative and Sales Support professional with manufacturing industry experience to join our dynamic team. In this role, you will serve as a vital link between our clients and internal departments, ensuring exceptional customer service while supporting sales initiatives. Your expertise in manufacturing processes, project management, and customer relationship management will be essential to fostering strong client partnerships and driving business growth. The ideal candidate will possess excellent communication skills, a proactive approach, and a solid understanding of sales support tools such as Salesforce and SaaS platforms. Responsibilities Provide outstanding customer service by addressing inquiries, resolving issues, and maintaining positive client relationships. Support the sales team through account management activities, including order processing and follow-up. Utilize Salesforce and other SaaS tools to track customer interactions, sales pipelines, and project statuses. Assist in coordinating projects by managing timelines, documentation, and communication between clients and internal teams. Collaborate with marketing to develop strategies that enhance customer engagement and retention. Analyze customer data to identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of customer interactions, sales activities, and project updates. Support financial processes related to sales transactions, invoicing, and payment follow-ups. Contribute to continuous improvement initiatives by providing feedback on service processes and tools. Experience Prior experience in customer service or sales support within a manufacturing environment is required. Demonstrated proficiency with project management tools and account management platforms. Familiarity with Salesforce or similar CRM (Customer Relationship Management) software is essential. Knowledge of SaaS solutions used in manufacturing or related industries is highly desirable. Strong understanding of sales processes, customer relationship management strategies, and marketing fundamentals. Analytical skills to interpret data for insights into customer behavior and sales performance. Experience working within financial services or related sectors will be considered an asset. Excellent communication skills with the ability to engage diverse audiences effectively. If you are motivated by delivering exceptional service while supporting innovative sales efforts in a manufacturing setting, we encourage you to apply today. Join us in fostering strong client relationships and contributing to our company's success through your expertise and enthusiasm. About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): What's your favorite number? Do you live within a commutable distance to Linden, NJ to work on-site Monday-Friday? The salary range is $65,000 - $75,000. Is that within an acceptable range for you?

Education:

High school or equivalent (Required)

Experience:

sales or customer service experience in a B2B environment : 1 year (Required) manufacturing or supply chain : 1 year (Required)

MS Excel :

1 year (Required)

Work Location:

In person