Customer Service Representative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

REQUIREMENTS

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment

Preferred Fields of Study:

Business Administration, Science, or related field

• Strong written and verbal communication skills in English; additional language proficiency may be required
• Demonstrated proficiency in Microsoft Office applications
• Experience with ERP systems and CRM platforms preferred (INFOR

XA, SAP, SFDC

)

• Excellent problem-solving abilities and attention to detail
• Strong organizational skills with ability to prioritize multiple tasks effectively
• Initiative-taking with a positive, collaborative mindset
• Ability to handle complex customer requirements and manage escalations professionally
• Consistent record of meeting performance metrics and service level agreements
• Capacity to work independently and handle ambiguous situations
• Ability to develop and maintain effective relationships with internal and external stakeholders
• Demonstrated judgment and diplomacy in customer interactions
• Willingness to participate in cross-training and support activities as needed
• Experience in data accuracy and quality control
• Ability to work in a standard office environment with regular computer use Thank you for your interest as you consider starting a new career journey with us.

As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.