Customer Service Representative - Ready-Mix Concrete

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support. Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.

Dolese Delivers:

Stable Foundation Treat with Respect Safe Environments Employee Focus

JOB SUMMARY

: This position involves receiving heavy call volumes and scheduling concrete orders over the telephone. In addition to scheduling orders to achieve maximum production and customer satisfaction by serving customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database information.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

: Ability to accurately and efficiently input phone orders for delivery. Ability to schedule the shipment of concrete for each day to optimize our truck fleet, achieve operational efficiency, profitability and satisfy customer expectations. Answers inquiries by clarifying, researching, locating, and providing information. Ability to resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems. Ability to recognize opportunities to up-sell accounts by explaining new features. Continuing to update job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Regular, reliable attendance at the worksite or assigned work location Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

REQUIRED QUALIFICATIONS

Experience/Education/Skill Ability to handle and resolve customer issues with diplomacy and professionalism. Able to work well and motivate others to achieve high levels of customer service and satisfaction. Self-motivated, organized and able to learn aspects of order taking / dispatching. Flexibility to meet changing daily production schedules and able to work under pressure. Able to interact professionally, with colleagues and customers. Strong Microsoft Office applications experience and utilization. Detail oriented and able to multi-task in fast-paced environment. Ability to present facts and recommendations effectively. Excellent interpersonal skills and a positive attitude that fosters effective relationships. Excellent verbal, written and comprehension communication skills Must be able to work a flexible schedule including early mornings, nights and weekends. Ability to read, write and figure mathematical calculations. Willingness to work nights, overtime and weekends as required.

PREFERRED QUALIFICATIONS

Verbal and written fluency in Spanish and English preferred Experience using Command software preferred Ready mix and concrete technical knowledge highly desirable. Knowledge of local contractors and the local metropolitan area preferred.

PHYSICAL REQUIREMENTS

Lift, push or pull objects of various dimensions up to 30 lbs. of weight frequently Ability to perform 80% sedentary work and tolerate prolonged standing / sitting / walking Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects Ability to use hands and fingers to handle or feel Ability to verbally communicate, hear, and specific vision abilities including close vison, distant vision, color vision, depth perception and the ability to adjust focus.

EEO Statement:

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.