Customer Service Representative

Customer Service Representative Req #208 1609 1st Ave, Mendota, IL 61342, USA Apply Share Job Description Posted Friday, May 15, 2026 at 12:00 AM Why Join Alltech We believe that every member of our team has a role in Working Together for a Planet of Plenty. We envision a sustainable world of abundance, made possible through new technologies and management practices, and the world's most valuable infinite resource — human ingenuity. This role will make a difference by: Being the front line of improving the health and performance of people, animals, and plants through nutrition and scientific innovation, manufacture, and distribution of top-quality feed and supplements. Making a positive impact on the animal, the consumer and the environment. About the

Alltech Family of Companies :

Made up of over 20 companies and dozens of brands around the world, the Alltech Family of Companies is aligning to provide smarter, more sustainable solutions for global nourishment. Ridley Feed Ingredients, an Alltech® company, is seeking a full ‑ time Customer Service Representative to join our Mendota, IL team. We specialize in thoroughly researched, competitively priced micro feed ingredients, vitamin and mineral premixes, and feed additives serving regional manufacturers, distributors, wholesalers, and large livestock and poultry producers. Position Overview This role serves as the primary customer contact within the office. Responsibilities include receiving customer orders via phone, email, fax, or other channels; entering orders into D365 following established SOPs; monitoring order progress through production and scheduling; coordinating inbound and outbound shipments with other Alltech locations; keeping customers informed; and processing invoices. Key Responsibilities Receive and process customer orders Enter orders into D365 and follow through to invoicing Coordinate production scheduling, delivery, and pickup Communicate order status updates to customers Support inter ‑ location shipments Perform additional administrative and customer service duties as needed Qualifications High school diploma or equivalent Strong customer service and communication skills Solid computer and math skills Ag ‑ industry experience is a plus Benefits (effective Day 1, except STD/LTD) Competitive pay Annual incentive opportunity Two medical and two dental plan options Vision plan 401(k) with generous match Flexible spending accounts Health savings account Disability and life insurance Paid holidays and vacation Alltech is an equal opportunity employer . Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Job Details Job Family Operations Job Function Coordinator Pay Type Hourly Hiring Min Rate 18 USD Hiring Max Rate 20.50 USD Scan this QR code and apply! Download 1609 1st Ave, Mendota, IL 61342, USA