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Customer Service Representative

Job

TPI Global Solutions

Winooski, VT (In Person)

Full-Time

Posted 3 days ago (Updated 4 hours ago) • Actively hiring

Expires 6/24/2026

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Job Description

Customer Service Representative at TPI Global Solutions Customer Service Representative at TPI Global Solutions in WINOOSKI, Vermont Posted in 1 day ago.
Type:
full-time
Job Description:
Job Title:
Customer Service Representative (CSR)
Location:
Burlington, VT Duration:
6+ Months Contract with possible Extension Key Responsibilities Handle customer queries via phone, chat, and email Manage issues from identification to resolution Coordinate with internal teams for escalations Maintain accurate documentation and track issue status Build customer relationships through problem-solving and guidance Requirements Gains familiarity with Customer Care concepts, procedures, and methodologies. With guidance, performs routine customer care agent duties, including: Receiving and responding to customer requests, Tracking tickets within the customer care system, Troubleshooting equipment, software, and compatibility problems, Documenting customer issues, progress, and status

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