Customer Service Representative

Take the next step with an exciting and growing company! With 12 locations in three countries, 750+ employees, and over 60 years of excellence, the Central Wire (CWI) Group of Companies is a world-class manufacturer. As the only fully integrated maker of wire, rope and assemblies, our solutions are found in aerospace, defense, med tech, and heavy industry applications around the globe— in large part because of the people behind our products. Do you have a strong work ethic? Take pride in a job well done? Are you passionate about contributing to individual and team, company and customer successes? If you're interested in joining a dynamic work environment that offers opportunities to reach your full potential, we want to hear from you.

JOB TITLE

Customer Service Representative

DEPARTMENT

Sales

JOB SUMMARY

Receives by telephone, fax or email requests for quotations, orders, and lead times from customers. Makes quotations on standard items, inputs orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and providing service to customers. Supervised by Sales Manager.

ESSENTIAL FUNCTIONS

ENTRY

LEVEL - WITH SUPERVISION

Receives requests for sales order, price quotations, changes orders, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service. Uses ERP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Handles the needs of sales representatives and customers. Retrieves purchase orders and quotes via EDI and actions accordingly. Coordinates with other departments concerning status of customer orders to ensure timely shipments and OTD. Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.

ADDITIONAL RESPONSIBILITIES

Performs other related duties as assigned. Performs semi-routine duties where some judgment is required when communicating with customers, sales representatives, and intercompany personnel. Work is performed under defined and uniform procedures.

Equipment:

Reasonable care and operation of standard office equipment such as calculator, computers and copier.

Business Contacts:

Responsible for maintaining good customer relations. Generally deals with representatives and customers concerning matters that require some tact and resourcefulness. Contacts with other personnel including engineering, accounting, manufacturing, shipping, receiving and tools departments.

KNOWLEDGE, SKILLS, AND ABILITIES

Computer skills and some knowledge of Microsoft Office.

EDUCATION AND EXPERIENCE

High school diploma or equivalent.

Benefits:

Health insurance Dental insurance Vision Insurance Life insurance 401(k) 401(k) matching Paid time off Employee assistance program Referral program Tuition reimbursement

Shift:

8-hour shift

Work Location:

In person, Company does not provide relocation assistance. Central Wire Group of Companies is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Central Wire Group of Companies is a Drug-free workplace and pre-employment drug tests and background checks are required.