Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Clifton Park, New York. In this Contract to permanent role, you will play an essential part in ensuring a positive customer experience by providing prompt and detail-oriented support to our clients. This position offers an opportunity to make a meaningful impact on our community while delivering exceptional service.

Responsibilities:

• Respond to customer inquiries via phone, addressing concerns, processing orders, and managing service changes.
• Accept and process customer payments while investigating and resolving billing inquiries.
• Update and maintain customer account information to ensure accuracy and efficiency.
• Collaborate with customers and internal teams to identify service needs, resolve complaints, and implement effective solutions.
• Deliver exceptional customer support, ensuring compliance with safety and environmental standards.
• Handle high-volume customer interactions with attention to detail and a commitment to quality.
• Utilize Microsoft Word, Excel, and Outlook to manage communications and track customer data.
• Actively contribute to improving customer satisfaction and service quality.