Customer Service Representative I

Customer Service Representative I#26-16928 $1.00-$13.11 per hour Dewitt, NY All On-site Job Description Our Client, a Healthcare company, is looking for a Customer Service Representative I for their Dewitt, NY location.

Responsibilities:

Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans Meets set statistical performance measures such as length of each call and daily call volume Acts as a liaison between customers, internal departments, vendors, and business associates Assists with the training of other team members Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job Adheres to all Customer Service policies and procedures

Requirements:

Associates degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment Successful completion of the Customer Service Training Program Ability to multi-task in a fast-paced environment while maintaining high accuracy Excellent oral, written, and listening skills Capability to handle stressful situations in a professional manner Ability to respond to all inquiries in a calm, polite, professional manner PC skills required Work occasional overtime as required to meet business needs