Customer Service Representative

Customer Service Representative at Risus Talent Partners Customer Service Representative at Risus Talent Partners in Rockwell, North Carolina Posted in 3 days ago.

Type:

full-time

Job Description:

Title:

Customer Service Representative Location:

Rockwell, NC or Spartanburg, SC (On-site)

Schedule:

Monday-Friday, standard business hours Mission of the Role (What you'll be doing) The Customer Service Representative provides a consistent, high-quality customer experience and serves as a key connection point between customers, sales, and operations. This role is responsible for managing orders, supporting customer needs, and proactively communicating updates to ensure seamless service delivery. As a trusted partner to both internal teams and external customers, the CSR plays a critical role in building long-term relationships, resolving issues, and supporting overall business growth. This individual will also collaborate closely with the sales team to promote the full range of products and services, helping deliver complete, value-driven solutions. Key Duties & Accountabilities (Primary responsibilities) Process and confirm customer orders the same day they are received Generate standard quotes within 24-48 hours Respond to phone calls by the 3rd ring and all emails within the same business day Build, maintain, and update pricing lists to protect and maintain gross profit margins Create accurate product specs and inventory items within 24-48 hours Resolve customer issues quickly and escalate when needed to ensure timely resolution Monitor open orders, backorders, and inventory levels, proactively communicating any changes Support DIFOTIS (Delivered In Full, On Time, In Spec) performance standards Use sound judgment and decision-making to meet quality and service expectations Serve as a liaison between sales, purchasing, design, manufacturing, and shipping teams Essential Functions Prepare proposals and customer correspondence Maintain accurate and detailed customer records Monitor and assist with resolving slow payment issues Support management of slow-moving inventory Expedite materials based on customer needs and timelines What You'll Bring (Background & Experience) High School diploma or GED required Previous customer service experience preferred (manufacturing, packaging, distribution, or similar environment is a plus) Skills & Qualifications Strong organizational skills with the ability to prioritize and manage multiple tasks High attention to detail and accuracy Ability to take initiative and demonstrate ownership in day-to-day responsibilities Basic arithmetic skills, including gross profit calculations Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Strong written and verbal communication skills across multiple channels Ability to collaborate cross-functionally with internal teams and external partners Reliable attendance and punctuality Compensation & Benefits The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following: Bonus based on company performance Medical, dental, and vision insurance 401(k) retirement savings plan with company match Paid time off (including vacation, company holidays, and parental leave) Employee Assistance Program (EAP) Other benefits such as life insurance, disability coverage, and wellness programs