Customer Service Representative

at Robert Half in Mccook, Illinois, United States Job Description Description We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and recycling collection services in Illinois. This contract opportunity with permanent potential is ideal for someone who communicates clearly, stays composed in a high-volume setting, and enjoys helping people solve service-related issues. The role offers the chance to work in a fast-moving environment where strong attention to detail, sound judgment, and a customer-first approach are essential.

Responsibilities:

• Respond to a large volume of incoming customer calls each day regarding residential and commercial collection services.
• Assist customers by clarifying service details, addressing concerns, and guiding them toward effective resolutions.
• Manage conversations professionally in a busy call center environment where priorities can shift throughout the day.
• Investigate service-related problems and apply practical solutions that support a positive customer experience.
• Record call details, updates, and outcomes accurately to maintain complete customer account information.
• Coordinate with coworkers and internal teams when needed while also handling assigned tasks independently.
• Balance multiple responsibilities at once, including call handling, issue resolution, and documentation.
• Support order-related requests and general account inquiries with accuracy and efficiency.

The salary range for this position is $18 to $20. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. Requirements

• Prior experience in customer service or call center support is preferred.
• Ability to communicate clearly and listen carefully to understand customer needs.
• Comfortable handling frequent inbound calls in a fast-paced work environment.
• Strong problem-solving skills with the ability to resolve issues calmly and professionally.
• Capable of managing several tasks at once while maintaining accuracy and attention to detail.
• Able to work independently and contribute effectively as part of a team.
• Familiarity with customer support, inbound call handling, and order entry is beneficial.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . To view full details and how to apply, please login or create a Job Seeker account