Customer Service Representative

Description We are looking for a Customer Service Representative to support customer interactions for a utilities and infrastructure organization in Lawrence, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, handling a steady volume of calls, and ensuring service requests are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and order-related tasks.

On-Site Monday-Friday Responsibilities:

Respond to incoming customer calls with professionalism, providing timely and accurate information related to services and account needs. Make outbound calls as needed to follow up on requests, clarify details, and support resolution of customer concerns. Enter service orders and customer information into internal systems with a strong focus on accuracy and completeness. Assist customers with questions, requests, and general service issues while delivering a positive and helpful experience. Document call details, customer interactions, and updates clearly to maintain reliable service records. Coordinate with internal teams when necessary to help resolve issues and ensure customer needs are addressed efficiently. Manage multiple inquiries throughout the day while maintaining quality, attention to detail, and responsiveness. Support additional customer service and call center activities as assigned to meet operational needs. Requirements Previous experience in a customer service or call center environment. Ability to handle a high volume of inbound calls while maintaining professionalism and efficiency. Experience with order entry or processing customer requests in a system-based environment. Strong verbal communication skills and the ability to listen carefully to customer concerns. Comfortable making outbound calls for follow-up and issue resolution. Solid data entry skills with close attention to accuracy and detail. Experience with Service Titan is a plus TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .