Customer Service Representative

Customer Service Representative at Robert Half Customer Service Representative at Robert Half in Stow, Massachusetts Posted in 1 day ago.

Type:

full-time

Job Description:

Essential Functions ? Respond to all customer inquiries, questions, and RFQ's ? Develop system for following up on quotes to identify likelihood of order ? Understand customers' needs and communicate to production team to ensure satisfaction ? Setup and host customer and vendor visits via video, and/or in person ? Daily meeting with production manager, operations manager, engineering to review any open quotes and/or order fulfillment concerns ? Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy ? Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested ? Prepare weekly posts for social media sites ( etc.) ? Attend trade shows as requested (US Locations) ? Maintain database integrity within ProfitKey® ERP Software ? Maintain a database of current and potential customers with CRM ? Review technical drawings for manufacturability with the support of engineering as needed ? Prepare customer reports and access customer portals as needed. Education

• Associate's degree in business administration, applied science or engineering Experience Details
• Manufacturing technical sales support and/or officer administrator role
• 1 year preferred
• Customer service experience
• High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications