Customer Service Representative II

Job Description

Job Title:

Customer Service Representative II

Duration:

6 Months

Location:

Ashburn, VA (20147) Onsite

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative II to support order management, customer interactions, and sales growth initiatives. This role requires strong communication, organizational, and multitasking skills in a fast-paced environment.

Key Responsibilities:

Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned. Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities. Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs. Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value. Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment. Other Duties as assigned

Required Skills & Qualifications:

1-3 years of experience Minimum of 1 year sales experience preferred Excellent communication skills, both written and verbal Excellent customer service skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast-paced environment Previous customer service or technical experience preferred

Education:

Associate's degree or equivalent experience Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $23.54/hr.