Customer Service Representative

Aquabella Tile is a nationwide authority of premium porcelain tile, glass tile, and stone pavers and coping products primarily used for pool, spa and backyard entertainment.

Summary:

Aquabella is currently seeking an individual to fill our Customer Service / Inside Sales position at our North Wales, PA location, with primary responsibilities over customer service, showroom and office management, and support sales & marketing efforts, warehouse & inventory management. Experience in the tile, carpet or other coverings industry is highly desired. Preference given to Bilingual/Spanish Speaking.

https:

//www.aquabellatile.com Key Responsibilities may include, but are not limited to: Customer Service activities, including: Answer phones, website chat and email inquiries. Attends to customers in the showroom. Lead order entry and end of day invoicing and reconciliation processes. Manage order changes and adjustments. Provide assistance and solutions for customer problems such as shipment and quantity errors, shading problems, damaged material, etc. Work with customers on back ordered items and delivery tracking. Weekly calls or emails to customers with open orders. Responsible for promotion of programs for new items & close out items. Rotating Saturday mornings are required Sales & Administrative Support, including: Follow up on all back orders and customer direct pick-ups. Generate sales & inventory reports for the Branch Manager, Operations Manager and the sales department. Keep Price lists up to date. Maintain copies for distribution to new accounts as needed. Back up for sales support, credit applications, samples programs, etc. Accounting Activities , including : Research unpaid / short paid accounts. Help with collection of unpaid accounts. Work with sales team to maintain quality of the A/R aging. Prepare credit memos within policy for shipping errors, damaged material, returns, pricing issues, etc. Oversee Cash Management policies, including cash & credit card receipts, branch deposit and petty cash. Showroom & Office Management , including: Maintain the office, showroom and order desk environment in a clean, organized and safe environment. Oversee filing and organization of cabinets, closets, workstations, copy room, etc. Maintain office, warehouse and sample supplies. Maintain current and historical records. Warehouse & Inventory Management , including: Assist with the quality of inventory receipts and shipments. Process inventory cycle counts, sample orders, approved adjustments, location changes, etc. Forklift experience is a plus, but not required. Qualification Prefer college degree, High school diploma is required. Results driven and customer focused. Excellent organizational skills. Ability to meet production targets and goals. Sharp communication skills, both verbal and written. Professional, reliable and trustworthy. Familiar with use of computers and ability to type. Familiar with Microsoft Office is ideal, including Outlook, Excel and Word. Experience with Dancik is a plus Reliable transportation. Fluency in Spanish is a plus Physical Requirements Stand, use hands, and reach with hands and arms. Walk, stoop, kneel, or crouch. Sit, climb or balance. May lift and/or move up to 50 pounds. May be exposed to a wide range of temperatures (between working in the office, warehouse, and outside). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Normal Hours /

Benefits:

Normal working hours are Monday through Friday 7:45am to 4:15pm Limited overtime is possible. Aquabella Tile offers a competitive benefits package, including medical insurance, dental insurance, 401k savings plan, paid time off and paid holidays.

Job Type:

Full-time Pay:

$20.00

• $22.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Experience:

Customer service: 1 year (Required)

Pool Industry:

1 year (Preferred) Pool or Landscape design: 1 year (Preferred) Tile laying or sales: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person Customer Service Representative 1392 Welsh Road, North Wales, PA 19454 $20

• $22 an hour
• Full-time $20
• $22 an hour
• Full-time Aquabella Tile is a nationwide authority of premium porcelain tile, glass tile, and stone pavers and coping products primarily used for pool, spa and backyard entertainment.

Summary:

Aquabella is currently seeking an individual to fill our Customer Service / Inside Sales position at our North Wales, PA location, with primary responsibilities over customer service, showroom and office management, and support sales & marketing efforts, warehouse & inventory management. Experience in the tile, carpet or other coverings industry is highly desired. Preference given to Bilingual/Spanish Speaking.

https:

//www.aquabellatile.com Key Responsibilities may include, but are not limited to: Customer Service activities, including: Answer phones, website chat and email inquiries. Attends to customers in the showroom. Lead order entry and end of day invoicing and reconciliation processes. Manage order changes and adjustments. Provide assistance and solutions for customer problems such as shipment and quantity errors, shading problems, damaged material, etc. Work with customers on back ordered items and delivery tracking. Weekly calls or emails to customers with open orders. Responsible for promotion of programs for new items & close out items. Rotating Saturday mornings are required Sales & Administrative Support, including: Follow up on all back orders and customer direct pick-ups. Generate sales & inventory reports for the Branch Manager, Operations Manager and the sales department. Keep Price lists up to date. Maintain copies for distribution to new accounts as needed. Back up for sales support, credit applications, samples programs, etc. Accounting Activities , including : Research unpaid / short paid accounts. Help with collection of unpaid accounts. Work with sales team to maintain quality of the A/R aging. Prepare credit memos within policy for shipping errors, damaged material, returns, pricing issues, etc. Oversee Cash Management policies, including cash & credit card receipts, branch deposit and petty cash. Showroom & Office Management , including: Maintain the office, showroom and order desk environment in a clean, organized and safe environment. Oversee filing and organization of cabinets, closets, workstations, copy room, etc. Maintain office, warehouse and sample supplies. Maintain current and historical records. Warehouse & Inventory Management , including: Assist with the quality of inventory receipts and shipments. Process inventory cycle counts, sample orders, approved adjustments, location changes, etc. Forklift experience is a plus, but not required. Qualification Prefer college degree, High school diploma is required. Results driven and customer focused. Excellent organizational skills. Ability to meet production targets and goals. Sharp communication skills, both verbal and written. Professional, reliable and trustworthy. Familiar with use of computers and ability to type. Familiar with Microsoft Office is ideal, including Outlook, Excel and Word. Experience with Dancik is a plus Reliable transportation. Fluency in Spanish is a plus Physical Requirements Stand, use hands, and reach with hands and arms. Walk, stoop, kneel, or crouch. Sit, climb or balance. May lift and/or move up to 50 pounds. May be exposed to a wide range of temperatures (between working in the office, warehouse, and outside). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Normal Hours /

Benefits:

Normal working hours are Monday through Friday 7:45am to 4:15pm Limited overtime is possible. Aquabella Tile offers a competitive benefits package, including medical insurance, dental insurance, 401k savings plan, paid time off and paid holidays.

Job Type:

Full-time Pay:

$20.00

• $22.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Experience:

Customer service: 1 year (Required)

Pool Industry:

1 year (Preferred) Pool or Landscape design: 1 year (Preferred) Tile laying or sales: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person