Customer Service Representative

We are looking for a Customer Service Representative to support a graduation event in New York. This Contract position is ideal for someone who is experienced, attentive, and comfortable guiding large groups in a fast-paced setting. The person in this role will help create an organized and positive experience for graduates while assisting the event team with on-site coordination and customer-facing support.

Responsibilities:

• Guide graduates through staging and photo areas, ensuring lines move efficiently and participants know where to report.
• Support photographers by preparing graduates for their moment on stage, including helping correct minor appearance details such as misplaced tassels.
• Monitor attendee flow and maintain order in waiting areas so the event remains smooth and well organized.
• Verify participant names against event lists as graduates are called forward.
• Hand out and gather name cards and other event materials needed during the ceremony.
• Share business cards or related information with graduates and guests as directed by the event team.
• Assist with arranging supplies and equipment before the event begins and help pack up materials once activities conclude.