Customer Service Representative

We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys keeping customer information organized, responding to service-related questions, and helping internal teams stay aligned. The person in this role will contribute to a responsive customer experience by managing administrative service tasks, coordinating communications, and ensuring inquiries are directed efficiently.

Responsibilities:

• Enter and update order details, customer account information, and service-related records with accuracy and attention to detail.
• Share repair estimate information with customers and help coordinate timely follow-up communication.
• Provide customers with status updates on service matters and route requests to the appropriate internal contact when additional support is needed.
• Maintain inventory of office materials used by the customer service team and arrange replenishment as necessary.
• Review incoming fax communications and distribute documents to the correct individuals or departments.
• Support day-to-day administrative activities that help the customer service function operate smoothly.
• Respond to customer questions professionally while helping resolve issues or escalating more complex concerns appropriately.