Customer Service Representative / Administrative Assistant

(Personal Lines | 440 or 220 Licensed)

Location:

Melbourne, FL | Full-Time | In-Office Are you an experienced Property & Casualty insurance professional looking to elevate your career? Join Brightway—an independent agency within the Brightway franchise—where your industry expertise, customer service talent, and administrative precision will be highly valued. We operate with a Win, Win, Win philosophy: every decision must benefit our customers, our employees, and our company. This role is designed for professionals who already understand insurance service work and want a stable environment with clear paths for advancement. You will play a key role in client relations, policy servicing, and administrative coordination while enjoying opportunities to grow into an Agent role, if desired, through our commission-sharing program. What You'll Do Insurance & Customer Service Excellence Deliver exceptional support via phone, email, and in person—leveraging your insurance knowledge to resolve inquiries quickly and accurately. Use your knowledge to run accurate home and auto insurance quotes as an assistant to the producer Process personal lines applications and trailing documents with accuracy and a strong understanding of industry requirements. Use your service experience to identify opportunities for cross-selling or upselling appropriate insurance products. Administrative & Operational Support Perform precise data entry and maintain accurate records of policy updates, customer interactions, quotes, and service requests. Support office operations through professional scheduling, follow-up communication, calendar management, and document organization. Coordinate customer touchpoints and ensure timely responses to maintain high satisfaction levels. Professional Insight & Improvement Apply your industry experience to evaluate customer feedback, streamline workflows, and suggest service enhancements. Uphold professional communication standards and strong phone etiquette during high-volume customer interactions. What You Bring Active 440 or 220 license preferred . Proven experience in personal lines insurance service, agency operations, or insurance processing. Strong communication skills, both verbal and written, with the ability to translate insurance concepts clearly to clients. High proficiency in Microsoft Office (Word, Excel, Outlook) and accurate data entry skills. Knowledge of sales principles, cross-selling strategies, and client engagement best practices. Dependable, organized, and able to manage multiple tasks in a fast-paced, customer-focused environment. Multilingual abilities (especially English + another language) are highly valued. Career Growth & Benefits Competitive pay reflective of your insurance experience . Opportunities to advance to an Agent role with access to our commission-sharing program, allowing you to build your own book of business. Supportive, relaxed office culture with a team of mature professionals. Generous paid time off—including your birthday . Continued training and professional development opportunities. Why Brightway? We offer a stable, rewarding environment where experienced insurance professionals can grow, be appreciated, and make a meaningful impact. If you're ready to take the next step in your insurance career with a team that values your expertise, we want to meet you. Apply today and bring your insurance knowledge to a company that truly supports your success!

Pay:

$21.00 - $26.00 per hour

Benefits:

On-the-job training Professional development assistance

Work Location:

In person