Customer Service Representative

Customer Service Representative at Indotronix Avani Group Customer Service Representative at Indotronix Avani Group in Bound Brook, New Jersey Posted in about 2 hours ago.

Type:

full-time

Job Description:

Job Title:

Customer Service Representative Location:

Bridgewater, NJ 08807

Duration:

12

Months Shift:

M-F 8-5

Pay Rate:

$24.00 per hour on W2 Position summary: Quote Management & Follow-Up (Primary Focus) Proactively track all open service quotes and conduct systematic follow-up to drive order conversion Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed Identify and escalate high-value or at-risk quotes to sales leadership Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities Order Processing & Coordination Convert accepted quotes into sales orders accurately and efficiently Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed Coordinate with production, planning, and logistics teams to ensure timely fulfillment Communicate order updates, delays, or changes to customers as needed Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time Data Management & Reporting Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system Generate reports on quote volume, conversion rates, and follow-up effectiveness Ensure data integrity and compliance with company processes At least 1 year experience in Customer service position..