Customer Service Representative

Are you passionate about animals and love helping people? Join First Coast Veterinary Specialists & Emergency as a Client Service Representative and play an essential role in delivering compassionate, expert care to pets and their families.

Compensation:

$18 - $20/hr, based on experience. Additional shift differentials offered.

Schedule:

Full-time, three 12-hour shifts Day, Evening, and Overnight Shifts available. Some Holidays and rotating weekends required.

Benefits:

Medical, Dental, and Vision Health Insurance Plans Discounted Employee Pet Insurance Discounted Employee Pet Care 401k Planning, with Employer Matching Structure Paid Time Off Access to Ethos-wide expansive VetBloom Learning and Development platform And more! Join First Coast Veterinary Specialists & Emergency as a Client Service Representative and become a vital part of a compassionate and expert veterinary team. You'll be the friendly, professional face of our hospital—answering phones, checking in clients, processing payments, and supporting our team. As the first point of contact for our clients, you'll help create a welcoming experience while keeping hospital operations running smoothly.

About You:

You are an experienced Veterinary Client Services Representative dedicated to outstanding client service and excellent care . You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value. You can adapt to the individual needs of each client and their patient, are eager to continue enhancing your skill set, and truly want to make a difference .

Key responsibilities include:

Greeting and admitting patients and clients Answering a multi-line phone system and routing calls Managing medical records, emails, and faxes Processing payments and client checkouts Maintaining a clean and organized reception area Supporting the team with additional administrative duties

Requirements:

High school diploma or equivalent Veterinary office experience required Excellent verbal and written communication skills Comfortable working around sick or injured animals in a clinical setting Skilled in using phones and computers Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus. First Coast Veterinary Specialists & Emergency is a small animal surgical center specializing in soft tissue, neurology, orthopedic surgery, and emergency care. At FCVSE, you will work side by side with some of the top surgeons and technicians in their field. Our team is dedicated to keeping a warm, welcoming, and friendly atmosphere . No one works alone - we are eager to jump in and help others where we can. Our team treats each other with respect and kindness . Our Doctors and Technicians truly value each team member for who they are and each unique experience they bring to the team. Apply today, and come experience our supportive environment that will encourage you to be the best you can be!

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//www.fcvets.com/ Jacksonville Beach, FL Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.