Customer Service Representative

Customer Service Representative Farm Bureau Insurance Matt Williams Agency Whitehall, MI 49461 From $20 an hour - Full-time From $20 an hour - Full-time Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will contribute to a positive experience for every client. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment. If you thrive on helping others, possess strong communication abilities, and have a knack for multitasking, we want to hear from you! Duties Greet customers in person and over the phone with professionalism and warmth, providing excellent customer service. Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel. Handle data entry tasks accurately using Microsoft Office, and other computer literacy tools. Maintain organized filing systems, process paperwork, and ensure all records are up-to-date and error-free through proofreading. Assist with office management duties such as calendar management, appointment scheduling, and basic bookkeeping. Support administrative tasks including typing correspondence, proofreading documents, and managing office supplies inventory. Experience Prior experience in clerical work, or administrative support is highly preferred. Proven customer service experience demonstrating excellent phone etiquette and organizational skills. Strong computer skills including proficiency in Microsoft Office (Word, Excel), and general computer literacy. Demonstrated ability to manage time effectively while handling multiple priorities in a fast-paced environment. Join us to be part of a vibrant team committed to delivering outstanding customer experiences! This position offers an engaging work environment where your organizational talents and friendly demeanor will shine. We value your contributions and look forward to welcoming a motivated professional ready to make a difference every day!

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person