Customer Service Representative

Through our dedicated Customer Service Administrator, we are able to fulfill our mission of creating customers for life, one exceptional experience at a time! La-Z-Boy Southeast offers employees a connected company culture that focuses on continuous improvement in a respectful workplace. This is the right fit for you if you are a dependable, detail-oriented individual that has the ability to problem-solve while providing service for our clients. A proactive, focused person who enjoys helping others belongs on our team! Primary Responsibilities You will ensure a friendly customer experience is provided in every interaction You will gain a detailed working knowledge of the La-Z-Boy and Tipperary Sales warranties, La-Z-Boy furniture as well as other products or services offered by Tipperary Sales You will ensure all requests and complaints are addressed in a timely manner and the client is kept informed of progress and final resolution You will problem-solve to determine the proper course of action needed with each customer issue. Effectively communicating the service process with the customer You will process service reports accurately and efficiently as is necessary for the proper function of the service department You will be trained to make decisions regarding customer service issues within approved guidelines You will accurately complete documentation for all work, minimizing errors to reduce client impact You will operate within company policies and procedures and warranty terms while adhering to all delegated authorities Benefits Medical, dental, vision, and life insurance Solid and continuous job training designed to invest in you Paid personal and paid vacation time available 401(k) retirement savings plan with company matching Employee Assistance Program to help promote well-being and enhance the quality of life for you and your family The position starts at $15.00-$16.00 per hour with clear opportunities for growth Position Requirements High school diploma or equivalent certification Previous customer service, and/or call center experience is preferred Must be professional, polite, friendly, and a team player Basic computer skills with data entry proficiency Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person