Customer Service Representative

We are looking for a customer-focused Customer Service Representative to support daily service and order activities for a gas industry operation in Avon, Ohio. This Long-term Contract position is fully onsite Monday through Friday and offers the opportunity to join a collaborative team that values adaptability, responsiveness, and strong communication. The ideal candidate can manage multiple customer accounts at once, handle changing priorities with confidence, and deliver accurate support across calls, email, and order-related tasks.

Responsibilities:

• Respond to inbound customer inquiries by phone and email, providing timely updates and attentive support.
• Enter and process customer orders with close attention to detail to ensure accuracy and timely fulfillment.
• Manage several accounts simultaneously, shifting priorities as business needs change throughout the day.
• Place outbound calls when follow-up is needed to confirm order details, resolve service questions, or provide status information.
• Use Excel to review data, filter reports, and support order or account-related tracking activities.
• Coordinate with internal team members to address customer concerns and help maintain smooth day-to-day operations.
• Monitor account activity and identify issues early, using sound judgment and problem-solving skills to reach practical solutions.
• Maintain organized communication records in Outlook and related systems to support consistent customer service.
• Contribute to a positive onsite team environment by collaborating effectively with colleagues and adapting to varied work styles.