Customer Service Representative

Holland Manufacturing Company, located in Succasunna NJ, is a growing manufacturer of converted paper products and is in search of a Customer Service Representative to join our team. Holland Manufacturing has been in operation for over 65 years and is family owned and operated US manufacturer. Holland services the industrial packaging market which is currently being fueled by the growth of e-commerce. Holland's primary product is water activated tape which can be seen on many e-commerce packages from the world's largest retailers. With aggressive growth plan and continual investment into state-of-the-art converting equipment, Holland is great environment for additional customer service and sales support experience. Our Customer Service Representatives work to maximize customer satisfaction and service satisfaction by acting as a liaison between our Sales Representatives, Distributors, Direct Customers, and our internal team members. Responsible for the management and processing all customer orders in a timely fashion. Ensuring all order are properly entered and maintained in the Company ERP System Personally handles, researches, and responds to inquiries and requests regarding product availability, pricing, lead-times, orders in process. Researches and resolves questions from internal team members regarding information on orders in process. Works with other key personnel within the organization to update orders, ensuring any order changes are properly entered and communicated to team members. Investigates and resolves orders reported as having pricing issues, product quality issues, and/or product damages. Creates and manages CRM Support Tickets thru our Operating System.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

Customer service: 2 years (Required) Ability to

Commute:

Succasunna, NJ 07876 (Required)

Work Location:

In person