Customer Service Specialist

Between $24k and $43k Per Year DOE (Depends on Experience) Position range in North East $25k - $37k Per Year Customer Service Specialist

ATLAS ROOFING CORPORATION

Occupation:

Customer Service Representatives

Location:

DAINGERFIELD, TX - 75638

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Other, see job description Shift

Posted:

03/09/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

05/06/2026

Expires:

06/08/2026 Job #: 16987738 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 18 Month(s) Language English, Well Schedule Full Time Job Type Regular Duration Permanent Employment Help for . Full job description Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments and Ventilation, Web Technologies, and Molded Products. Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist for the Daingerfield, TX roofing facility. Customer Service Specialist Primary Responsibilities Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience. Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service. Handles all customer requests promptly managing customer orders from placement through shipment and billing. Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations. Advises management and outside sales of changes in lead time, or production problems that may impact customer service. Completes Special Approval Request and Buying Agreements for deviated pricing as necessary. Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum. Follows up proactively on quoted projects to assist in securing orders. 25% Travel Customer Service Specialist Experience Customer account management experience preferably in a manufacturing environment Customer Service Specialist Knowledge, Skills & Abilities Excellent telephone skills (primary liaison between customer and company) Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers Customer Service Specialist Education, Licenses & Certifications •A four (4) year college degree preferred, or a minimum of four (4) years' experience in customer account management preferably in a manufacturing environment Total Compensation Salary - Starting in the low $50ks Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account. Atlas Roofing Corporation is an Equal Employment Opportunity Employer. No calls or agencies please. IND3

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Application Question(s): What is your desired annual salary?

Education:

High school or equivalent (Required)

Experience:

Customer service: 4 years (Required) ERP systems: 2 years (Preferred)

Manufacturing:

2 years (Preferred)

Work Location:

In person