Customer Service Supervisor I Regional- Full Time (Harrahs Atlantic City/CES)

View More Jobs Customer Service Supervisor I Regional- Full Time (Harrah's Atlantic City/CES) Atlantic City, NJ, United States (On-site) Be the First to Apply

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Starting Salary $ 52,000 How You Will Create the Extraordinary Supervises the daily activity of the Customer Service area for Atlantic City Operations and Harrah's Philadelphia. Provides outstanding service to guests that require assistance before, during, and after their stay. Responsible for seeking, investigating, and resolving customer inquiries and complaints in a professional and prompt manner. Responsible for all staff, guest and interdepartmental interaction in the Call Center during assigned shift. Responsible for communicating expectations, observing performance, providing feedback, and documenting the performance of Customer Service employees. Acts as a service leader and role model ensuring all property personnel are properly trained in the appropriate use to the Service Recovery and Spotlight programs. Handles all interactions with disappointed guests in a professional and appropriate matter. Responsible for using discretionary decision making to make positive Service Recovery decisions that preserve the loyalty of targeted guests. Assists in preparing and approving written communications to customers on behalf of the Customer Service Management Team. Handles the distribution of customer feedback to appropriate properties and departments. Participates in the preparation and distribution of the CSA scores, service recovery reports, and CSA newsletter. Supervises the property letter/email, eCare, and Fix-IT program processes, ensuing that all correspondence represents the company's position while building and instilling loyalty through positive, proficient, professional responses. Monitors data entry to ensure the integrity of the database. Performs special projects and other tasks when requested. Has a working knowledge of all Customer Service operations. What You Will Need College degree in Marketing, Business, or related field preferred. Must successfully pass the Super Lap. Must have at least 1 year of "Successful" experience as a supervisor in a key property responsibility area such as HR, Finance, Gaming, Food & Beverage, Hotel, or Marketing. Must be a leader with proven people and supervisory skills to get results; able to overcome resistance to change and influence people, process, product, environment, technology challenges in all property areas. Must possess excellent written and verbal communication skills. Strong analytical skills needed. Must have a high level of energy, enthusiasm, and passion for customer satisfaction. Proficient in Excel, PowerPoint and Word.

NJ CER LICENSE REQUIRED

About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its

PEOPLE PLANET PLAY

framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 83670 Job Category Call Center and Reservations Job Schedule Full time Locations Harrah's Atlantic City (On-site)