Customer Service Support & Logistics

Customer Service Support & Logistics Company:

Battery Outfitters Job Type:

Full-Time | Hourly |

Monday-Friday Location:

Golden Missouri Pay:

$17.00 an hour Bring the energy. Build your future. Battery Outfitters is hiring for Customer Service Support & Logistics people to assist customers over the phone, via Help Desk email, and chat. Customer service and logistics experience is a Plus but not required—we're happy to train the right individual. Job includes processing orders, technical assistance, shipping customer orders, onboarding new customers, soliciting orders, providing tracking and replacement for damages, vetting returns and warranty claims, and responding to customer inquiries. Must be a team player and very customer oriented. Day shift. We're looking for positive, friendly, dependable and motivated people to assist customers over the phone and enjoy helping others resolve issues. ________________________________________

What You'll Do:

Assist customers with product issues over the phone, email or chat. Provide Level I technical assistance as needed. Process and ship customer orders. Onboard New customers. Solicit orders from new and existing customers. Provide tracking numbers and replacement for damages to product. Vet returns and warranty claims. Respond to all customer inquiries as needed. Deliver excellent service following our "I Promise" customer care model ________________________________________

What We're Looking For:

A positive attitude and desire to help others Willingness to learn and grow in product knowledge and skills Dependability and strong work ethic Attention to detail and ability to follow safety guidelines Valid driver's license preferred but not required Previous retail or customer service experience is helpful, but not necessary ________________________________________

What You'll Get:

Hourly pay with opportunities for growth Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Employee discounts A supportive team environment and strong company culture At Battery Outfitters, we're powered by people. If you're dependable, motivated, and ready to work with a team that values you, we'd love to hear from you. About Battery Outfitters Inc In 1980, Battery Outfitters opened in Golden, Missouri, selling batteries primarily for the automotive, commercial, and marine industries. In 1996, we added a full line of batteries for household goods to our line of products. Back then, the concept of a battery shop was new to the industry. Yet we took the leap and opened our first retail store in Joplin, MO that same year. Now, we proudly have locations in 6 states that serve over a 15 state area with Battery Outfitters online, 9 retail locations, 3 warehouses and 25 route trucks carrying our signature "Pro-Series" and "Pro Guide" batteries, plus our stores carrying the "New" Pro-Guide Lithium battery, plus many others. Our goal has always been to provide the best quality products and friendliest customer service in the industry, and we believe our people truly do make a difference. We built our business on providing that neighborhood experience. You know, a place where everybody knows your name. Come take a look for yourself. .