Customer Success Representative

Who We're Looking For:

Are you a people-person with a passion for making every interaction count? We're on the hunt for Customer Success Representatives who know how to build trust, solve problems , and leave customers smiling.

What You'll Do:

Be the friendly voice that answers incoming calls Help customers with billing inquiries, work orders , and more Deliver top-notch service with empathy , accuracy , and professionalism What You Bring to the

Table:

Bilingual

• Spanish:

  Preferred Strong communication skills and sound judgment Microsoft Office know-how A cool head under pressure and top-tier multitasking abilities The confidence to be firm but compassionate A drive to follow through and follow regulations Open Availability Monday to Friday, between 6am-7pm
• Weekends as needed Why Join Us? A fun, supportive environment where your ideas matter Global opportunities with a growing company Clear paths for career growth and advancement
• we love to promote from within! A family-focused culture built on respect, empowerment, and unity You'll make a real difference
• every single day About ContactPoint360 If you want to be the next CEO… we're not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset. ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within proof that growth isn't just a promise, it's our culture. From day one , you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we're big believers in building futures, not just filling roles. If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression . welcome home. We Are an Equal Opportunity Employer Diversity makes us stronger. We welcome applicants of all backgrounds and strive to make our workplace inclusive and accessible to everyone.

Job Type:

Full-time Pay:

$15.00

• $16.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you ever worked at ContactPoint360 in the past?

Experience:

Customer service: 1 year (Required)

Language:

Spanish (Preferred) Ability to

Commute:

Pharr, TX 78577 (Required)

Work Location:

In person