Customer Support I

Summary:

Pitsco Education values industry-leading customer service. We are looking for a customer- centric Customer Support I to join our team who shares this vision. This position is responsible for supporting all components of the order process from quote and order placement to shipment and post-delivery needs. This is achieved through interacting with customers through a variety of communications mediums and settings. These tasks are accomplished by performing the following duties. Essential Duties and Responsibilities (other duties may be assigned):

• Interacting with customers in a polite and professional manner via incoming and outgoing phone calls, email, chat (text and video), face-to-face communication, and other channels as assigned
• Supporting all components of the order process including order entry, return process, and customer inquiries
• Analyzing information received from the customer and exercising independent problem- solving to deliver successful resolutions
• Representing Pitsco during meetings and potentially at conventions/exhibits/events as requested
• Continually obtaining and retaining product knowledge to support customer needs
• Preparing various information and reports as requested
• Assisting in various departmental projects as requested To view full details and how to apply, please login or create a Job Seeker account