Customer Support Specialist

JOB SUMMARY

This position performs a number of administrative support and customer service tasks to ensure efficient operation of the office environment. Specific duties and responsibilities may include but not limited to:

JOB RESPONSIBILITIES

• Answering phone calls, transferring callers as appropriate
• Greeting customers, vendors and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
• Monitoring and ordering inventory and supplies for the office
• Manage incoming and outgoing correspondence including emails, faxes, mail and packages
• Filing and organizing records, invoices and other important documentation
• Applying customer payments to accounts accurately
• Researches and resolves customer billing questions
• Processes credit card payments
• Maintains customer accounts and records
• Prepares daily bank deposits
• Receiving and dispatching customer orders/coordinates with bulk fuel drivers
• Submitting work orders and scheduling repairs for service department Provides accurate and timely information to customers Provides timely feedback to the company regarding customer concerns Partners with the office team to meet and exceed customer service expectations Serves as an administrative assistant to employees in the office Other duties as assigned

REQUIREMENT

• Excellent customer service and phone etiquette
• Strong organizational skills and excellent follow-through
• Strong attention to detail and time management skills
• Timeliness and promptness with attendance, assignments and correspondence
• Show initiative to continue learning and develop skills
• Ability to assist all departments with administrative duties as needed
• Uphold Dooley's Petroleum Inc.

's policies and procedures to meet company standards

QUALIFICATIONS

• Administrative Assistant or Receptionist in a busy industry and office environment
• 2 or more years of customer service experience required
• Proficiency with Microsoft office applications is expected

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person