Real Estate Call Center Manager

Real Estate Call Center Manager Top Talent Consulting - 5.0 Phoenix, AZ Job Details Full-time $60,000 - $70,000 a year 1 hour ago Benefits Paid holidays Health insurance Paid time off Opportunities for advancement Qualifications Customer communication Managing teams in a customer support role Operational management Coaching Talent development Frontline customer support management Managing clients in a customer support role Real Estate License Team development Call center management Team building Full Job Description Real Estate Call Center Manager We are Phoenix's leading real estate photography and marketing company — and we're scaling fast. We support thousands of Realtors with the marketing tools, media, and services they need to win more listings and grow their business. Now, we're looking for a Real Estate Call Center Manager who can coach, develop, and elevate a high-performing customer service team in a fast-moving environment. This is not a "keep the seat warm" management role. We need a leader who knows how to hold a team accountable, improve performance, and create a culture of ownership and consistency. You'll manage a team of 11 representatives and play a key role in shaping the customer experience for real estate professionals across the country. If you understand Realtors, marketing services, and what great customer communication looks like — we want to talk to you. What You'll Own Lead, coach, and develop a team of 11 Customer Service Representatives in a high-volume call center environment Drive team performance through consistent coaching, accountability, and scorecard management Improve customer satisfaction, retention, and service quality across all client interactions Handle escalated customer concerns with professionalism, urgency, and sound judgment Monitor KPIs including productivity, attendance, response times, and quality metrics — and take action where needed Identify performance gaps and implement training and coaching plans that improve results Partner with leadership and cross-functional teams to improve processes and operational efficiency Help create a strong, positive culture built on ownership, communication, and execution What We're Looking For 3-5 years of experience managing teams in a call center or high-volume customer service environment Strong coaching and people development skills — you know how to motivate, correct, and improve performance Experience working with Realtors, real estate professionals, mortgage clients, or real estate-related services strongly preferred Background in media, marketing services, advertising, or content-related industries is highly desirable Ability to understand marketing materials, creative services, and client expectations Comfortable operating in a fast-paced environment where priorities shift quickly Strong decision-maker who can resolve issues independently and confidently Proven ability to hold teams accountable while maintaining a positive team culture Real estate license (active or inactive) is a plus, but not required Candidates from mortgage call centers, media sales call centers, or real estate service companies are encouraged to apply Why Work With Us We're growing exceptionally fast — with real opportunities for advancement You'll have a direct impact on the business and customer experience High-performance culture: we work hard, move fast, and celebrate wins Monday-Friday schedule, 8-hour shifts — no weekends Paid holidays, PTO, and additional sick time (up to 40 hours separate from PTO) $60,000-$70,000 annually based on experience Health insurance stipend

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Health insurance Paid time off Application Question(s): What are your salary expectations? Why are you looking for a new position? Why are you the strongest candidate for this role? How many direct reports have you managed in a customer service setting? Please provide your preferred email address. Do you have experience in real estate or have handled real estate accounts/clients in a call center setting? If yes, how many years?

Work Location:

In person