PCC - FL Trainer

Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.

PRIMARY FUNCTION

Coordinates the training and development of the Patient Contact Center Agents. Ensures all new Patient Contact Center Agents are educated on all phone policies and procedures.

ESSENTIAL FUNCTIONS OF THE JOB

This list may not include all of the duties that may be assigned. Assists in the training and development of new Patient Contact Center Agents. Assists the Patient Contact Center Training and Development Manager in improving the quality of work and efficiency of the patient contact center staff. Assists the Patient Contact Center Training and Development Manager in educating the patient contact center staff on policy and procedure changes. Conducts monthly refresher trainings to support the development and continued education of the patient contact center staff. Assists in the development and implementation of Quality Improvement initiatives. Maintains communication with the Patient Contact Center Leadership team, and report any conflicts/disputes or incidents/accidents involving clinicians, staff, patients and/or parents to ensure the department morale and construction. Assists the Patient Contact Training and Development Manager with employee performance evaluation, continuous education and motivation. Assists the Patient Contact Center Training and Development Manager in assuring remedial or corrective actions take place when employees deviate from specified performance expectations. Must maintain a thorough knowledge of all departmental policies.

PERFORMANCE REQUIREMENTS

Education:

High School Diploma or equivalent.

Location:

Monterrey, Mexico Knowledge, Skills & Abilities:

Must have strong verbal, written, and interpersonal communication skills. Have exceptional listening and analytical skills. Demonstrates the ability to work well in a team environment. Maintain effective working relationships with employees and Management team. Ability to plan, prioritize, organize workflow. Exercises a high degree of initiative, judgement, discretion and decision-making skills.

Experience:

Prefer 2 years of Phone experience working in a medical office setting. Pediatric medical triage experience preferred. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations. The Pediatric Associates Family of Companies an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.