Job Description
Licensed Call Center Supervisor Qualfon - 3.2 Casselberry, FL Job Details Full-time $28 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Life insurance Referral program Qualifications Computer operation Teamwork Health insurance policy knowledge Workplace dispute resolution Finance industry sales team management Sales team management High school diploma or GED Team development Supervising experience Data interpretation Organizational skills Accident & Health Insurance License Health insurance sales Insurance sales Sales leadership Healthcare industry sales team management Call center management Health Insurance License Stakeholder management Full Job Description This position will require onsite presence at our facility in Casselberry. The leadership role will also require flexible availability to include evenings and weekends. Position Summary We are seeking a results-driven Licensed Supervisor to lead a high-performing team focused on selling Under‑65 insurance products (e.g., ACA/health plans including dental). This role is responsible for driving sales performance, coaching agents, ensuring compliance, and delivering exceptional customer experience. The ideal candidate is a strong people leader with a proven track record in sales, performance management, and coaching within a fast-paced contact center or insurance environment.
Key Responsibilities:
Team Leadership & Development Lead, coach, and develop a team of insurance sales agents to meet and exceed sales targets Conduct regular 1:1 coaching sessions, performance reviews, and side-by-side monitoring Identify skill gaps and implement action plans to improve sales effectiveness Foster a high-energy, accountable, and performance-driven team culture Sales Performance Management:
Drive key performance indicators (KPIs) including conversion rates, revenue, call quality, and compliance Monitor daily, weekly, and month-to-date results and address performance gaps in real time Partner with leadership and client representatives to develop and execute strategies to improve sales outcomes Provide clear directions and expectations around sales goals and productivity Operational Oversight:
Ensure adherence to schedules, attendance policies, and call handling expectations Collaborate with Workforce Management to maintain proper staffing and coverage Support new hire onboarding and ongoing training initiatives Maintain accurate reporting and documentation of team performance Compliance & Quality:
Ensure all sales activities align with regulatory requirements (e.g., ACA guidelines, HIPAA, etc.) Monitor calls and enforce quality standards, including proper disclosures and documentation Address compliance issues promptly and implement corrective actions when necessary Stakeholder Collaboration:
Partner with Quality, Training, and Operations teams to improve processes and agent performance Participate in leadership meetings and provide updates on team performance and challenges Qualifications:
2-4+ years of experience in insurance sales (health/ACA/Medicare preferred) 1-2+ years of supervisory or leadership experience in a call center or sales environment Active Health Insurance License Strong knowledge of Under‑65 insurance products, enrollment processes, and compliance standards Proven ability to drive results and manage performance in a metrics-driven environment Excellent communication, coaching, and conflict resolution skills Strong analytical skills with the ability to interpret performance data Preferred Skills:
Experience managing remote or hybrid teams Familiarity with CRM systems (e.g., Salesforce, Verint, Microsoft applications, etc.) What Success Looks Like Consistently meets or exceeds team sales targets Maintains high quality and compliance scores Demonstrates strong agent engagement and low attrition Builds a pipeline of top-performing agents through coaching and development Why Join Us:
Competitive salary Career growth opportunities within a dynamic organization Collaborative leadership environment focused on continuous improvement EQUAL OPPORTUNITY STATEMENT QUALFON
is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https:
//qualfon.com/join-us/ Job Type:
Full-time Pay:
$28.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Education:
High school or equivalent (Required) Experience:
Call center management: 2 years (Required) Insurance sales: 2 years (Required) License/Certification:
Health Insurance License (Required) Shift availability: Night Shift (Required) Day Shift (Required) Ability to Commute:
Casselberry, FL 32707 (Required) Work Location:
In person
