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Job Description
Product Manager•Contact/Call Center Technology at Beacon Hill Staffing Group, LLC Product Manager•Contact/Call Center Technology at Beacon Hill Staffing Group, LLC in Orlando, Florida Posted in 12 days ago. $75.00 per hour
Job Description:
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Product Manager•Contact/Call Center Technology This role is best described as a Senior Product Manager / Product Strategy Lead focused on Contact Center & Telecom Platforms , rather than a traditional software product management position. Must Haves Strong Product Management experience supporting Contact Center, Call Center, or Telecom platforms Deep understanding of contact center technologies, call routing, customer service workflows, and platform integrations Experience working with enterprise contact center solutions such as Genesys, Salesforce Service Cloud, NICE, Five9, Amazon Connect, or similar platforms Experience partnering directly with vendors to evaluate platform capabilities, roadmaps, contracts, and optimization opportunities Strong experience developing product strategies, roadmaps, capability assessments, and business recommendations Ability to gather, prioritize, and translate business requirements into product initiatives and technology solutions Strong stakeholder management skills across business, technology, operations, and vendor teams Excellent communication and presentation skills with experience delivering executive-level recommendations Ability to operate independently and drive initiatives with minimal oversight Responsibilities Serve as the Product Manager and subject matter expert for contact center and telecom technology platforms Evaluate current platform capabilities, identify gaps, and recommend optimization opportunities Partner with business stakeholders to understand operational needs and prioritize product enhancements Collaborate with vendors to assess platform functionality, roadmap alignment, and strategic fit Develop product roadmaps, capability assessments, and long-term platform strategies Facilitate discussions across business and technology teams to drive alignment and decision-making Analyze business, operational, technical, and vendor impacts of proposed initiatives Present recommendations, findings, and strategic plans to leadership and key stakeholders Support evaluation of existing platforms and potential future-state solutions Preferred Experience with Genesys, Salesforce Service Cloud, NICE, Five9, Amazon Connect, or similar contact center platforms Experience supporting high-volume customer service environments Experience within large enterprise organizations with multiple technology stakeholders Familiarity with customer support operations, sales support workflows, or financial reconciliation processes Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
