Call Center Sales Manager

Company:

Waste Pro Location:

Sarasota, FL Career Level:

Mid-Senior Level Industries:

Energy, Utilities, Environmental Description Now Hiring a Call Center Manager in SUNNY Sarasota, Florida... Are you a self-motivated leader with the ability to train, mentor, and lead a call center sales team? If the answer is YES this is the opportunity for you ... Apply today to join our growing, energetic , creative team !! The Alpha Dumpster Call Center Manager will Directly supervise a team of call center sales agents in a service environment to provide training, side by side coaching , and customer service through development and performance management by inspiring, monitoring, coaching, and providing feedback to meet company sales goals, build relationships, and provide excellent customer service. This role is responsible for optimizing the customer experience by actively managing current customer relationships and developing solid relationships with new customers.

Responsibilities:

• Hire, train, coach, and lead the Sales Team to provide support for customers.
• Develop and implement lead generation strategies to meet business goals and streamline processes. Ensure lead follow up is timely.
• Answer and guide the sales team through difficult calls or issues to diffuse customer escalations. Resolve escalated issues as needed.
• Lead team meetings and provide clear expectations of best practices and goals.
• Support team by assisting as needed on projects and daily tasks.
• Researches and stays current regarding competitor services. Maintains awareness of competition and trends affecting the industry.
• Develops strategies and goals based on changing market conditions and customer needs.